Added: Kassidi Eyre - Date: 02.12.2021 02:42 - Views: 19507 - Clicks: 3928
I purchased a vehicle from Lithia Dodge about 5 weeks ago. I should start off by saying that my experience the Jaime the salesman was good We eventually agreed to split the difference. I still thought it was a good deal but I was still disappointed that they didn't keep there word.
After 3 weeks of driving the vehicle I was having some issues with the brakes. I took it to a local dealer and was told that the front and rear calipers were not releasing completely causing damage to the rotors and p and that the emergency brakes were seizing up.
They had the vehicle 10 days and the only thing that was repaired was the emergency brakes. They would not cover the rest of the braking system because they were "wear and tear" items. I understand the rotors and p but calipers should last longer than the miles that are on the vehicle. I will probably end up doing this myself. Fast forward to yesterday The weather here reached 70 degrees and I turned on my AC only to find no cold air coming out. I took it again to my local dealer and was told that there was a hole in the compressor and that there was no refrigerant in the system.
The service tech said that the leak was not recent. Apparently it was overlooked in Lithia's point inspection. I just reached out to Lithia to see if the AC is covered under my warranty or if this is another "wear and tear' item. I was also told that the tires needed to be replaced because they are so weather checked between the tre. It was suggested that driving around town was fine on the tires but recommended that I avoid towing and taking long trips. I would have preferred that Lithia had been thorough in their inspection and taken care of these items and added them to the price of the vehicle.
I purchased this vehicle from Lithia because they are a well established and well know dealership. I read reviews of the dealership before pulling the trigger on my purchase and I felt good because of all the positive experiences that other consumers had shared. I wanted to be one of those people. I realize that I am one person and the fact that they will never get my business or any of my friends or family's business will not affect such a large dealership but I still wanted to share my experience.
Thank you for alerting us to this issue. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Donald Stephens Service Manager. I am still waiting on a response. Also, I asked the service department in Portland if the failed AC condenser was covered by my 60 day mile warranty back in March and never got a response. I got tired of waiting and scheduled and paid for the repairs myself at my local Ford dealer.
Horrible experience. Ask for Jeff Ford when looking to buy a car. This man has integrity, and will make sure you leave satisfied. I left with one newer and better because of the dedication at this place. I am truly grateful. Hello Lindi and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jeff was there to provide you with such exceptional service! Thank you again and congratulations on your new car.
Always look forward to seeing everyone, such a friendly place. I would recommend Lythia dodge any day. Best service and I get to bring my dog lol. Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Take care! Sincerely, Frank Murillo General Manager. Very customer friendly. Got the vehicle I needed. I left for lunch and the guy let me take the car. Came back test drive a couple more cars until I found the right one.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Thank you for dropping off the Fiat in Hillsboro. It was very helpful buying a car sight unseen. Thank you very much for your help.
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Excellent service! They care about your vehicle, and work hard to give it the best possible service! They give your vehicle a thorough safety service needed evaluation! We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Lithia Chrysler Jeep Dodge of Tri-Cities team went above and beyond to help out with your vehicle needs.
Thank you again for your continued business. Thank you for the feedback! We are happy to hear about your positive experience at Lithia Chrysler Jeep Dodge of Tri-Cities, and we are grateful you chose us for your automotive needs.
We look forward to working with you again in the future! With trade in and financing, I was done in 30 minutes! Everyone was helpful and the facility was extremely clean. Will be buying my next truck here again. We love hearing from our customers, so thank you for taking the time to write this glowing review!
It's wonderful to hear that our staff at Lithia Chrysler Jeep Dodge of Tri-Cities was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to . All went well. I was so thankful they could send a Tech to my Residence to perform the work. I was sure I could get My Challenger and Jeep to them without missing work. Thank You Lithia. My second vehicle bought here so far. We will be back in the future. We appreciate you taking a moment to leave us this wonderful feedback!
The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you! Reason for reporting the review: Select Dealer Reviews Find the best dealership for you. Service Reviews Find good folks to fix your car. Cars for Sale Find the right car for you. Write a Review. In. Dealer Panel. All Salespeople. Sales Department. Sales: A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
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